Ordering Information

EXCELLENT CUSTOMER SERVICE

Galloup is a premier industrial distributor of pipe, valves and fittings, dedicated to service and support. We employ the best people, partner with premier manufacturers and invest in a quality infrastructure (inventory, computer system, buildings and trucks). All these have been key in our ability to provide excellent customer service. Galloup serves Michigan and Ohio with nine facilities. All of our locations have inventories suited for local markets. Local market knowledge allows us to exceed industry benchmarks for fill rates and on time deliveries.

ORDERING: NO ACCOUNT REQUIRED, NO MINIMUM ORDER

Orders may be placed securely online using our shopping cart (no login required!) or by contacting your local branch. Not sure which Galloup location services your location? Just fill out our Contact form or call us at 800-877-6289.

Existing Customers: Log in here, or fill out our registration form to create an online login (account # required).

New Customers: Most products can be purchased online securely without an account. If you would like a login to our site, the first step will be to fill out our account set up form.

ORDER ACKNOWLEDGEMENT

Upon placing an online order, you will receive an automated response that we have received your order. Shortly thereafter, you will receive an acknowledgement of your order including product availability and ship date, followed by a shipment confirmation with tracking number as applicable.

FORMS OF PAYMENT

For your convenience, you can order online with your credit card in a safe and secure environment. We accept MasterCard, Visa and American Express. Your credit card will not be charged until your order has shipped.  If you would like to set up a credit account for purchases, please fill out our account setup form and return it to us.

SALES TAX

We will automatically withhold sales tax for all orders. If your organization is tax exempt, you are responsible to make sure that we have your exemption certificate(s) on file before placing an online order. To do this, send us a completed account setup form along with your tax exemption information. We are unable to refund sales tax after online order placement.

SHIPPING

We ship via UPS to anywhere in the United States or Canada. A $10.95 per-order charge is automatically added to all online orders outside of our normal delivery territory. Actual shipment cost will be calculated at time of shipment and applied to the total. Materials can only be shipped Monday through Friday. Orders for stock material placed by 3:00 PM EST will typically be shipped the same business day. If we cannot ship as promised, we will contact you immediately via E-mail or phone.

RETURNS

We accept returns within 90 days of shipment for all stocked material that is sent back to us unused in the original packaging. Restocking fees may apply depending on the product. If the return is due to our error, we will provide a full refund or replacement including return freight. All special ordered products (nonstocks) will have a restock fee, which will vary depending on the manufacturer's return policy. Some products (like custom metal hoses and liquid-filled gauges) are assembled-to-order and may not be returnable. Request return authorization by email or call us at 800-877-6289. Material returned without authorization or after 90 days may be subject to a minimum 10% restocking fee.

PRODUCT WARRANTY

All of our products come from reputable manufacturers. Their product warranties apply. Contact us to request product warranty information.

LIABILITY

Galloup assumes no liability for the use of products that are available or sold on our web site. Information provided by Galloup and our suppliers is for users to make technically competent product selections. These products can be applied in a multitude of ways, and it is the sole responsibility of the user to select and apply the appropriate product, and use it in the appropriate way. Galloupwill not be liable for any loss, damage or expenses of any kind arising from the use of our products, the improper use of our products or the inability to use our products. Please select your products with care.

TERMS AND CONDITIONS

Galloup is a member of the Kendall Group. Terms and Conditions apply. Visit our Legal Notices page for more information.

 
show chat-call
Knowledgeable People Providing Quality Products, Service, Value & Solutions